frequently asked questions

We would like to hear from you! Have a question that's not on this list? Rather speak to someone than read our prose? Just contact us directly.

1. What do I need to bring?
  • A bicycle
  • Properly fitting bike helmet (see below)
  • Water bottle and snack (please note, we are a nut free camp)
  • Mosquito repellent, rain gear and/or sunscreen (weather dependent)
  • Small backpack to hold all your belongings
  • Appropriate footwear for cycling
  • Comfortable clothes for a day of being physically active

All Day Campers also need to bring a lunch, extra snacks and a change of clothes.

Download the parent handbook for more detailed information.

2. Why register for bike camp?

Pedalheads is a super fun way to help keep your child active, and leads to the development of life long skills, biking safety and road awareness!

3. My child is 3, can I still register?

We have one hour programs specifically designed to motivate and engage children aged 3-4. Please check out our Trikes ‘N’ Trainers classes for those using a bike with pedals and training wheels, or tricycle. For kids on balance bikes (a two wheeler without pedals), check out our Balance Bikers class.

* One exception to the above - Due to the NEW Ontario camp legislation this year. Kids registering for any of our Half day, All day or Combo camp options in Ontario, they are required to be 4 by the first day camp starts. If they are 3 and turning 4 in the calendar year, kids can participate in camp as long as they are accompanied by a caregiver during the duration of the program. For questions regarding this new policy, please contact us at info@pedalheads.com or at 1-888-886-6464.

4. What if I put my child in the wrong level?

It is very important for you to register your child in the level most suitable to their current skill set. If you are unsure of what to register for, please call our office at 1-888-886-6464 for assistance. If your child changes levels before the course, also be sure to give us a call so we can navigate through the options for you.

When a child arrives on site in the wrong level, our staff will do our best to accommodate him or her. To ensure the best experience for all campers, Pedalheads has specific class ratios for each level. Due to this, we may not be able to change your child into the level up or down if the class is full. However, with small instructor to child ratios, we will do our best to provide additional support or challenge your child within their registered class. If you have any concerns about this, be sure to chat with the on site manager during your camp, or call our office at 1-888-886-6464.

5. Will my child be able to ride in one week?

Since every child who enrolls in our camp is unique, we cannot guarantee that they will be able to ride in just one week. Factors that tend to affect the speed at which they master cycling include their age, exposure to biking, fears or having a cautious personality. Typically, if a child is brand new to cycling and doesn’t know how to pedal, we suggest enrolling for two weeks of Level 1 Newbees.

For more help with deciding on how many weeks to book, please call our friendly customer service team at 1-888-886-6464.

6. Should we take the training wheels off?

Don’t worry about it!

We have all the tools on site to remove your child’s training wheels. It is also beneficial for the instructors to see that the kids can pedal, steer and brake comfortably and effectively with the training wheels on before we take them off.

7. What happens when it rains?

We run rain or shine! If it’s looking like it will be a wet day, please send your child with:

  • Rain gear
  • Gloves
  • Boots
  • Extra set of clothes in a plastic bag

There is no indoor riding space, so all children will be riding outside. In the event of a particularly bad storm, we may opt to set up bike safety activities, practice off bike skills, or other fun games under cover as a break from the weather.

8. What happens when it is incredibly hot and humid in Ontario?

We run rain or shine! That being said, we take several steps to ensure the safety of our kids at camp on hot days:

  • Regular water breaks (10-20 min intervals)
  • Regular shade breaks for snack time and for off bike skill pracice, like safety training

In the event of a heat advisory, we may move inside to do bike safety activities, bike related crafts or group games designed to continue improving the biking safety knowledge and awareness of the children.

9. Where do I buy a bike? How do I know if it's the right size?

Biking specifications vary depending on the stage of learning your child is at.

For all bikes, they should be structurally sound, with no broken parts or wires that may impair the safety of your child. Check the brakes and the steering of your child’s bike before coming to camp. Older kids who know how to ride may want to explore a bike with gears, which is necessary if they wish to participate in Level 5 Gearheads and up, or our Pedalheads Mountain Biking Intermediate levels.

Special tips for shopping for beginners (Level 1 Newbees & Level 2 Advanced Newbees):

  • Do not buy a bike they will “grow into”
  • While sitting on the seat, feet should be flat on the ground
  • Foot breaks are easier than hand breaks for smaller children to use
10. Are bike helmets required?

Absolutely! Your child’s safety is our number one priority. If your child arrives at camp without a bicycle helmet (please no hockey, football, or other sport styles), or with a poorly fitting one, we won’t be able to have them ride in our care. We do mandatory helmet checks on the Mondays to ensure each child is riding with a safe helmet.

Helmets should comply with 4 S’s of Helmet Safety: Stickers, Straps, Snug & Straight. Click here for a great demonstration of what to look for.

11. My child has special needs, can we still enroll?

Joyful activity is for everyone! Whether or not your child has special needs, we would love to have them at camp.

Pedalheads, Heroheads & Atlantis takes great pride in being an inclusive program, however, we do not provide our instructors training to work with children with special needs. To ensure all children in the class are receiving the necessary instructor support, it is required that they attend with an aide. Please clearly indicate your child’s history and applicable notes during your registration, or give the office a call to do so on your behalf.

In order to ensure a safe and positive experience for all children, if a child requires special attention, but attends without an aide, we will request that a parent or caregiver participates in class with them. If this is not possible, we will ask the family to supply an aide for the child to attend in another week.

Children of varying abilities are invited to join in a group or private lessons, depending on their specific needs and learning styles. Please do not hesitate to contact us for more information on the options available.

12. Can my child register with a friend?

Of course! Please indicate any special requests during your registration, or by calling the office. We are not able to guarantee your requests, but always try our best to accommodate.

13. What if I have medical concerns?

Knowing is half the battle, so if it’s a concern for you, it’s essential for us to hear about it. Please be sure to indicate any and all medical concerns during the registration process, or add them on by calling our office to make a note on your child’s file.

Due to the increasing prevalence of nut allergies, we are a nut free camp and request all snacks/lunches do not contain nuts. We apologize for any inconvenience to those who like nutty treats!

14. What Should I Expect on the First Day?

All classes will stay on site for the Monday to go over camp rules and safety procedures, as well as ensure children are in the best classes possible for the week. Although each level has a different lesson plan, you can expect to see the following on the first day:

  • Meet the instructor and classmates
  • Helmet Checks
  • Bike Checks
  • Introduction to lessons and programming
  • Safety and rule overview
15. Do you have daily bike storage, or can I leave my bike over night?

Pedalheads does not have bike storage and recommends bringing your bike to and from each day. If you decide to lock up your child’s bike on or near our site, we cannot be held responsible for lost, stolen, or damaged property.

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