METRO VANCOUVER & TORONTO: Winter and Winter Break Swim Registration opening on November 15th at 9am PST.

Policies

Cancellation Policy

All cancelation requests must be submitted at least 2 weeks prior to the camp/lesson start date.

  • Refunds are subject to a $50 cancelation/administration fee per registration.
  • Credits on account will be for the full value of the camp/lessons.
  • Cancelation requests less than 2 weeks from camp/lesson start date are not eligible for credit or refund.

Credit notes will expire two years from date of issue. This credit note can be used by any family member towards any of our programs offered. Once a credit is issued, it cannot be converted to a refund.

We recognize that extenuating circumstances exist. For cancellations due to medical illnesses, or for any other compassionate reason, please apply in writing to the office (no more than 14 days after the end of the program) for a potential credit. If reason is medical or illness, please include official documentation. There are no credits or refunds for missed days due to changed work or vacation schedules, sick days, or other non-emergency reasons.

Updated: Feb 15, 2022

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Child Protection Policy

Pedalheads' top priority is the safety and well-being of children. We have a duty to ensure that children in our care are safe and secure. It is our responsibility as a childcare provider to report any suspected acts of mental or physical abuse to the correct authorities.

Updated: Feb 15, 2022

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Lost, Damaged or Stolen Property Policy

We recommend that children do not bring valuables with them to camp, and that every parent at the end of each day take a moment to ensure that all their child's items go home with them. We are not responsible for any lost or stolen property; however, we do maintain a 'Lost & Found' bin at each camp. You may return to the site anytime during the summer to check the 'Lost & Found' bin for your missing item(s). At the end of the summer, the lost and found is taken to the nearest charity and the items inside donated.

Swim

Lost and found items will be kept for a session (i.e., Winter, Spring, Summer). At the end of this session, we will keep them in a tote in the lost and found room at Richmond and Park Royal for one week and it will then be donated to the nearest donation location.

Updated: Feb 15, 2022

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Change Policy

All camp/lesson schedule change requests must be submitted at least 14 days prior to the camp start date, before 4 p.m.

If a parent would like to make any changes to their registration, they must email or phone (1-888-886-6464) our office to process the change and avoid any fees. Any additional registrations made by a customer on our website, even with the intention of making a camp switch, are subject to our regular cancellation policy.

Switching to another time within the season is always free of charge for similarly priced classes but is based on space availability and cannot be guaranteed. If switching is done on the first day of camp, and there is a discrepancy in the class cost, the difference is to be paid by customer if money due (or credited to customer if money owed).

Updated: Feb 15, 2022

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Weather and Environmental Policy

All outdoor camps and lessons run rain or shine; therefore, we do not refund or credit for classes missed by choice due to weather. All children should come to camp with weather appropriate clothing and related gear.

If extreme weather jeopardizes the safety of children or employees in any way, the programs may hold off on specific activities and alter our programming, until conditions have subsided. Pedalheads' goal is to always operate in some capacity, as we understand the difficulty of finding alternative last-minute childcare options.

The decision to cancel any programs due to potentially hazardous weather will be made in consultation with Regional Managers and local weather forecasts or advisories. In the event of any cancellations due to inclement weather, every effort will be made by Pedalheads to contact all clients affected, via email, phone or informative postings on the website.

Updated: Feb 15, 2022

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Nut-Free Policy

All camper's snacks and lunches for camp should be nut free. If a child brings a snack containing nuts, the snack cannot be consumed or opened. If a snack with nuts is opened, it will be discarded, and the child brought to wash their hands immediately.

Updated: Feb 15, 2022

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Privacy Policy

Pedalheads respects its customers rights to personal privacy. Personal information is not lent or sold to any person or agency for any purpose. Any personal information customers have provided to Pedalheads will be used to deliver services to them only, and to keep them informed and up to date about the activities of the company. These activities include advising customers of initiatives, programs, services, confirmations, special events, and/or emergencies. If individuals wish to have their personal information amended or removed from the company databases a request may be sent to info@pedalheads.com. To be removed from mailings, customers may simply click the "Unsubscribe" link on the bottom of any email. The company website and online database utilizes the Secure Sockets Layer (SSL) protocol to encrypt or encode the data and to ensure security during the online registration process.

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